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Highlights of our successes with customers

Success Story

Market Canvass and Vendor Selection


Fortune 500, Pharmaceutical Company— Multiple Development Laboratories

Customer Challenge

The Development Laboratory for a leading pharmaceutical company was in the process of deploying an Investigational Laboratory Information Management System (ILIMS) based on the Thermo Scientific Nautilus 7 software package. The lab’s ILIMS project management team had determined that an evaluation of the ILIMS was necessary to determine ways to improve development and deployment methodologies, configure the Nautilus system and increase ROI. The lab leveraged LabCentrix’s Nautilus experience to provide an objective, third party perspective and to assess user acceptance and where the lab should spend its resources/budget to deliver the best long-term support and maintenance of the ILIMS.

Success Highlights

The LabCentrix assessment team developed 36 recommendations to advance the ILIMS project team’s efforts. These initiatives would help the team more effectively achieve its goals and milestones, improve the success of its releases and raise the user satisfaction and perceived value of the ILIMS solutions. The findings were documented in a detailed assessment report, and the 36 recommendations were ranked in priority from 1 to 4 for the ILIMS project team.

LabCentrix conducted the ILIMS assessment on site and analyzed the following areas:

  • Process and Procedures—including all processes involved in the implementation and maintenance of the solution, requirements definition, ongoing support and project management.
  • Project Documentation—including project management, contractor and end-user documentation as well as compliance with PMBOK guidelines.
  • System—including database structure, procedures and triggers, web applications, Nautilus configuration and customizations.
  • Communication—including end users and project team communications, tools, systems, etc.

Customer Quote

"LabCentrix clearly ascertained the needs of our users and how they needed things to work and gave us a balanced view of what our alternatives were and where we should invest our resources/budget to deliver the best LIMS solution."